• Tickets purchased cannot be replaced if lost, stolen, or destroyed. The organizer is not liable for any damage or loss once the ticket has been issued.
• Tickets purchased from unauthorized sellers or resold outside official channels may be deemed invalid. Only tickets bought through approved sources will be honored for event entry.
• The organizer will only provide assistance to the original ticket purchaser for issues such as refunds for canceled or rescheduled events, or for resolving duplicate transactions. Third-party purchasers or ticket holders are not eligible for this assistance.
• The ticket holder agrees not to photograph, video record, or transmit any description, account, image, or reproduction of the event. Violation of this policy may result in ticket revocation without a refund, and any recordings or images may be confiscated or deleted by event staff.
• The ticket holder assumes all risks associated with attending the event, including but not limited to personal injury, property damage, or other incidents that may occur before, during, or after the event. The ticket holder releases the organizer and its agents from all claims arising from such risks.
• By attending the event, the ticket holder consents to the use of their image or likeness in any photographs, videos, or other media produced by the organizer for promotional, broadcast, or other purposes, without compensation or prior approval.
• Refunds or exchanges for tickets will only be offered at the sole discretion of the organizer. All sales are considered final unless otherwise indicated by the event organizers.
• The event's date, time, or venue is subject to change. In the case of any such changes, the organizer will make reasonable efforts to notify the ticket holder, but it is ultimately the attendee's responsibility to stay informed of updates.
• The ticket holder is required to attend the event on the specific date and time selected during the purchase process. Entry will only be permitted for the show corresponding to the selected date and time. Any changes or rescheduling requests must be communicated with the organizer prior to the event date and are subject to approval.

Last updated:13th December 2024

At tikohub.co.ke, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the Kenyan Data Protection Act, 2019 (DPA). By using our website, you agree to the practices described herein.

1. Definitions
   • Personal Data: Any information relating to an identified or identifiable individual, such as name, contact details, identification numbers, or location data.
   • Data Subject: Refers to you, the individual whose data we collect and process.
   • Data Processor: tikohub.co.ke, responsible for determining the purpose and means of processing your personal data.
   • Service Providers: Third-party companies or individuals engaged by us to facilitate our services.
2. Data Collection
   • I. We may collect the following personal data:
     • Identity Information: Name, email address & phone number.
     • Usage Data: Information about how you use our website, including IP address, browser type, and session duration.
     • Transactional Data: Details of payments and purchase history.
   • II. How We Collect Data:
     • Through account registrations on tikohub.co.ke.
     • Automatically via cookies and other tracking technologies when you interact with our website.
     • When you contact us for support or further information.
3. Use of Personal Data
   • To provide and improve our services.
   • To process orders and manage your account.
   • To communicate updates, offers, and service notifications.
   • To comply with legal and regulatory obligations.
4. Data Storage and Security

   We store your data securely in compliance with the Data Protection Act, 2019. Reasonable technical and organizational measures are in place to prevent unauthorized access, loss, or misuse of your data.

5. User Rights

   Under the Kenyan Data Protection Act, 2019, you have the following rights:

   • Right to Access: Request a copy of your personal data.
   • Right to Rectification: Correct inaccurate or incomplete personal data.
   • Right to Erasure: Request deletion of personal data no longer necessary for its original purpose.
   • Right to Data Portability: Receive your data in a structured, machine-readable format.
   • Right to Object: Object to processing for direct marketing or automated decision-making.
   • Right to Lodge a Complaint: File a complaint with the Office of the Data Protection Commissioner if you believe your rights have been violated.

   To exercise any of these rights, please contact us at yvonne@tikohub.co.ke.

6. Cookies

   We use cookies to enhance your experience. You can disable cookies through your browser settings, but this may limit functionality on our website.

7. Sharing of Data
   • Service Providers: For processing payments, analytics, and other services.
   • Legal Authorities: As required by law to comply with legal obligations.
8. Retention of Data

   We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law.

9. Changes to this Policy

   We may update this policy from time to time. Any significant changes will be communicated via email or a notice on our website.

10. Contact Information

    For questions or concerns regarding this policy, please contact us:

    • Email: yvonne@tikohub.co.ke
    • Website: https://www.tikohub.co.ke